This will be my first time in your shop. Do I need to bring any personal stuff with me?
No, but please arrive 15 minutes early to your scheduled appointment. If you are a first time guest, we will require some personal details to ensure your utmost comfort during your time with us.
My children are with me. Can they wait in the shop while I'm getting a service?
This is your time to relax and rejuvenate. In order to ensure a premium experience for yourself and others, please leave children at home.
Can I have my mobile phone with me while in the session?
Yes, but for your enjoyment and safety, we ask all clients to avoid cell phone use during spa services.
Can I arrive for my facial appointment with makeup on?
Yes, that is not a problem. Our facials will always involve a thorough cleansing of your skin at the beginning of the facial to remove any make up.
How often should I come in for facials?
The frequency of facials may be different depending upon skin type and desired goals. Our aestheticians will help you develop a treatment strategy that best suits your personal needs and goals.
My plans are changed. Can I cancel my appointment?
As our spa is very busy we request 24 hours notice of cancellation so that we may fill the appointment time for another guest.
I'm running late, what should I do?
If you are going to be late arriving for your spa appointment, please call our reception at 403-252-7618 to let us know. If you are too late then we may need to reduce your appointment time so as to not inconvenience our next guest.
May I bring a beverage in for my appointment?
We provide complimentary coffee, tea, herbal teas, Apple cider, hot chocolate and filtered water.